Support Tickets Setup
Create a professional ticketing system for your community with private support channels and organized ticket management.
Prerequisites
- Administrator permissions in your Discord server
- AdaShield Bot added to your server
- A designated moderator/support role
Setup Instructions
Step 1: Start Setup
Run the support system setup command:
Step 2: Select Moderator Role
Choose the role that will have access to view and manage all support tickets. Members with this role will be able to see all ticket channels.
💡 Tip: This is typically your "Moderator", "Support Team", or "Admin" role.
Step 3: Confirm Setup
Click "Confirm Setup" to create the support ticket system. The bot will automatically:
- Create a "Support Tickets" category
- Create a #support channel with a "Create Ticket" button
- Configure proper permissions for ticket privacy
Step 4: You're Done!
Users can now create support tickets by clicking the button in the #support channel.
Best Practices
✅ Set Clear Expectations
In your #support channel, include a message about expected response times and what issues are appropriate for tickets.
✅ Use Professional Language
Tickets create a professional environment. Encourage both users and moderators to communicate clearly and respectfully.
✅ Close Resolved Tickets Promptly
Keep your ticket category organized by closing tickets once issues are resolved. This makes it easier to track active issues.